Privacy policy

Last updated April 2019

At Coal, we are committed to handling information about you responsibly and we recognize and respect your right to privacy.

This Privacy Policy describes the types of personal information we collect about you, how we may use that information and with whom we may share it. It also describes the measures we take to protect the security of your personal information and how you can reach us to answer any questions you may have about our privacy practices.

This Privacy Policy may be updated by us at any time and any updated policy will be effective once posted on the website.

About us

We are Coal ("we", "us" or "our").
We are a data controller for the purposes of the applicable privacy laws in the jurisdictions in which we operate, including the General Data Protection Regulation 2016/679 (“GDPR”). This means in relation to the personal information you provide to us, we will determine why and how it is used.

What personal information we collect

When you use our website, services, or engage with us, we may collect your “personal information”.
Personal information is information that either alone or in combination with other information can directly or indirectly identify you.
Personal information that we may collect from you include your name, email address, age and/or similar information, as well as information about your connection to Coal (e.g.: as a tattoo artist or a tattoo enthusiast). We may also collect information about your preferences where it is relevant to the services that we may provide to you.

How we collect your personal information

We may collect the personal information that you provide to us directly (e.g. when you fill online forms on this website or forms made available to you via email, or when you contact us via email or on our social media pages).

If you do not provide information requested by us in order to provide certain services to you, we may not be able to fulfill the purpose for which we have requested the information.

How we use your personal information

We will only process your personal information, where:

By “processing”, we mean the collection, recording, storage, use, disclosure and/or any other form of operations or dealings with your personal information.

We may use personal information about you

We may send you newsletters and/or other updates that we think may be of interest to you. If you do not want to receive these emails, please just let us know by emailing hello@wearecoal.com or clicking the unsubscribe link at the bottom of any of our emails.

We may do the following with your personal information

For further information on how we process your personal data in the recruitment context, please see below.

Third Party links

Occasionally, we provide links to other websites for your convenience and information. These websites operate independently from our websites and are not under our control. These sites may have their own privacy notices or terms of use, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of these sites, any products or services that may be offered through these sites, or any other use of the linked sites.

Who else might receive your personal information

We will not disclose your personal information to third parties without your prior consent, except as detailed above or where a government, regulatory body or the law requires or allows us to disclose your personal information.

We may also collect, use and disclose personal information where it is reasonably necessary for the establishment, exercise or defense of a legal or equitable claim, or for the purposes of a confidential alternative dispute resolution process.

Keeping your personal information secure

We will take appropriate technical and organizational measures to keep your information confidential and secure in accordance with our internal procedures covering the storage, access and disclosure of information. Information may be kept on our information technology systems, in the information technology systems of our third party service providers, or in paper files.

Transferring Information About You Abroad

Your data may be transferred outside the EEA as well as within it.

You should be aware that in territories outside the EEA, laws and practices relating to the protection of personal data are likely to be different and in some cases may be weaker than those within the EEA.

We will ensure that any such international transfers are made subject to appropriate or suitable safeguards as required by applicable data protection law. To find out more about the safeguards we have in place to protect your personal information please contact us as hello@wearecoal.com.

How long we retain your personal information

We will retain your personal information until it is no longer required for the purposes for which it was obtained, and otherwise so we can comply with any applicable laws, regulations or rules.

Updating Information About You

If any of the information that you have provided to us changes, for example if you change your email address or if you wish to cancel any request you have made of us, please let us know by sending an email to hello@wearecoal.com.

Your Rights

You have the right to (i) reasonably access the personal information that we hold about you and (ii) review, correct and delete such personal information. Under certain circumstances, you may request that we provide personal data to you in a format which can be transferred for use by an alternative service provider. To help protect your privacy, we take reasonable steps to verify your identity before granting access to your information.
You also have the right to withdraw consent to the processing of your personal information at any time.
If you would like to exercise any of your rights in relation to our processing of your data, please contact us at hello@wearecoal.com.

Complaints

If you wish to make a complaint about how we have handled your personal information, please contact us at the details below and we will investigate the matter.

How to contact us

If you have any queries about the contents of this privacy policy, or would like to raise a complaint or comment, please contact us at hello@wearecoal.com.

Cookies

What is a cookie?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

What cookies will the site use and for what purposes?

Our website uses a number of different cookies to improve the user experience and help us see what is popular:

How long will the cookies remain on my computer?

The cookies will remain in the cookies file of your browser after the closing of the browser, and will become active again when the site is reopened, until removed. The cookie(s) will be deleted after 10 days, but they can be deleted earlier at any time by you. The cookie(s) will not collect any information when you are not accessing the Site.

Third party cookies

The single session and persistent cookies are provided on our behalf by a trusted third party service provider to aid in the reporting of user behavior on the website. This behavior is analyzed to provide an improved user experience. The information collected is not linked to personally identifiable information.

We also use Google Analytics help us analyze the use of the Site. Google Analytics generate statistical and other information about website use by means of cookies, which are stored by users’ web browsers on their computer. The information generated relating to our website is used to create reports about the use of the website. Google hold this information and provide us access to it. Google’s privacy policy is available at http://www.google.com/privacypolicy.html

How to control cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.